At Vercara, we have always appreciated that human experience and expertise are critical to augmenting the impact of our technology. That’s why we are dedicated to offering the highest class of service to all customers, providing 24/7/365 support from skilled agents and engineers who have mitigated some of the largest cyberattacks. We are thrilled that this commitment to our customers has been recognized by one of cybersecurity’s most prestigious and competitive programs: the SC Awards.

Setting a high bar for excellence.

On May 15, Vercara was named a 2023 SC Award finalist in the Excellence Award category for Best Customer Service. Now in its 26th year, the SC Awards program honors the solutions, organizations, and people driving innovation and success in information security, and hundreds of entrants vie for recognition annually. Each entry undergoes rigorous review and judging by a panel of industry leaders, from sectors including healthcare, financial services, manufacturing, consulting, and education.

As one of five finalists for Best Customer Service, Vercara is among an elite group of companies that offer “stellar support and service: staff that fulfills or exceeds contractual obligations to ensure organizations and their businesses are protected against threats launched by today’s savvy cybercriminals.” We look forward to SC Awards week, starting August 21, when the category winner will be announced.

Focusing on expertise, flexibility, and accountability.

At Vercara, protecting our customers’ online presence is our sole focus, and we know it’s imperative to invest in a service model that supports clients through every step of their journeys.

We seek to make our customers’ lives easier by ensuring our industry-leading cloud security solutions are flexible, easily adaptable, highly scalable and vendor agnostic — all to suit their unique needs. And we take a consultative, collaborative approach to client service to ensure our solutions are always responsive, optimal, and tailored to a customer’s operational practices.

In a world where automation is increasingly becoming a part of the equation, we recognize the vital complementary role that human expertise plays in providing the hands-on guidance and personal touch that our customers want. Whether our customers are in moments of crisis, like being under active attack, or simply requiring additional support to implement or optimize a solution, our team is available round-the-clock. Taking an approach to customer service that recognizes the value of human touch in otherwise highly technical interactions not only allows us to foster a sense of confidence among our customers but also continually demonstrates our commitment to addressing their needs and the success of their businesses.

Our service team is always just a phone call away and offers more than 1,600 years of combined SOC troubleshooting experience as well as specialized expertise.

As a premium service provider, Vercara offers this same best-in-class service to all customers without tiered levels. Support is available 24/7/365, and customers can easily connect with a skilled expert at first contact, as specialized teams are dedicated to our service offerings. For example, DNS experts support the UltraDNS and UltraDDR suite of solutions, while security experts serve as SOC engineers to support UltraDDoS Protect and UltraWAF.

Time is of the essence in our industry, and Vercara’s customers have multiple ways to reach us for any need. We offer direct access to experts, with engagement available via email, phone, portal, and chat integrations. Additionally, our professional services team can furnish advanced technical experts with a wider breadth of knowledge of the online infrastructure and application security space, to offer guidance through more complex situations.

Remaining nimble and responsive.

At Vercara, our success is determined by the success of our clients in maintaining the integrity of their online presence. We recognize that seconds and minutes matter in critical cloud security services and that we must be ever-vigilant to be at the top of our game to best support our customers. We value every customer relationship as a partnership and strive every day to exceed expectations. Being named a finalist for Best Customer Service in the 2023 SC Awards only reinforces our commitment to our customers.  As we move forward, we are intent on maintaining an unwavering focus on addressing our customers’ most pressing needs and remaining highly responsive in all situations.