Support Center

We’re dedicated to offering every customer the best security solutions in the industry. With that comes a commitment to first-class service and support.

Support Portal Login

Sign in to our easy-to-use portal where you can browse our knowledge base to quickly find solutions. Our ticketing dashboard lets you easily submit and track your support requests, with an optimized and streamlined ticket submission process.

Solution
Email & Online
Phone

UltraDDoS Protect & UltraWAF 
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 1
In the UK,  +44 808 175 1189

UltraDNS, UltraDNS2, UltraDNS TLD, & UltraDNS TLD2
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 2
In the UK,  +44 808 175 1189

UltraDDR & UltraDNS Firewall
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 3
In the UK,  +44 808 175 1189

UltraAPI
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 4
In the UK,  +44 808 175 1189

UltraEdge
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 5
In the UK,  +44 808 175 1189

UltraThreat Feeds
8 AM ET – 8 PM ET, Mon – Fri
11 AM ET – 8 PM ET, Sat – Sun
after hours paging

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 6 
In the UK,  +44 808 175 1189

UltraWPM
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 7
In the UK,  +44 808 175 1189

IP GeoPoint & IP Reputation
24/7 support

(844) 929-0808 or +1 (540) 835-5462
Option 1
-Option 8
In the UK,  +44 808 175 1189
after hours paging

UltraDNS Sales Support
24/7 support

 

Billing Support
24/7 support

 

(844) 929-0808 or +1 (540) 835-5462
Option 3
In the UK,  +44 808 175 1189
after hours paging

Interested in learning more?

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